Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders if these are requested less than 72 hours before the specified delivery/collection date. A full refund will be issued if the cancellation is received outside the 72 hours notice period. If a cancellation is initiated within 48 hours of the delivery/collection date, we will not offer a refund. Instead, you will be offered a credit note of the original amount for a cake on an alternative date within 3 months of the original delivery/collection date. If we do not receive the cancellation request with 48 hours notice, unfortunately there will be nothing we can do.
Orders of regularly offered cakes on our website can be cancelled up to 48 hours before delivery/collection date. A full refund will be issued if the cancellation is received outside the 48 hours notice period. If we do not receive the cancellation notice with 48 hours notice, you will not be able to receive a refund.
REFUNDS
All products are the responsibility of the customer once it leaves our shop after collection. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. If you have chosen for your cake to be delivered, we are responsible for any damage occurring to the cake during transport or set-up.
You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
Cake flavour and texture is subjective. Full refunds requested due to flavour or texture after the cake has been accepted and picked up will not be honoured. You may qualify for a percentage of a store credit* if the product is brought back and the quality of the cake flavour or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up – please email us promptly to let us know of the issue, including pictures if possible. Quality determination is solely at the discretion of Nice Times Bakery. Please understand that we cannot issue refunds for cakes that have already been completely eaten.
*Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
